Community Engagement Officer
Being part of Cambridgeshire Fire and Rescue Service (CFRS) isn’t just about fighting fires—it’s also about making a difference through innovation, technology and collaboration. We’re looking for a Community Engagement Officer to help us forge stronger relationships with the different communities we serve in Cambridgeshire and Peterborough, to help people stay safe in their homes and as they travel around the county, to keep their businesses safe, and to promote career opportunities in the fire service. This is your chance to apply your skills where it really matters. If you're looking for a role where you can make a real difference all the while growing your career, CFRS could be the perfect place for you.
Salary: £39,545 - £41,151 per annum
Hours: 37 Hours per week
Contract: Fixed term contract for two years
Location: Service Headquarters, Huntingdon
Hybrid Working - we offer a flexible, agile, hybrid working pattern where you can work from home, where diary commitments allow, as well as from Cambridgeshire Fire and Rescue Service locations around Cambridgeshire. This role will involve travelling around the county and working with different communities but working from home can be an option for administration and planning time.
About the role
We are looking for an enthusiastic, self-driven and community-minded professional to help ensure that our vital messaging and service information reaches everyone living and working across Cambridgeshire and Peterborough. In this role, you will coordinate our community engagement activities, working closely with under-represented and seldom-heard groups to build strong relationships, promote inclusion, and make sure our messages reach all parts of the community in the right way.
You’ll play a key part in shaping and delivering engagement strategies that break down barriers, strengthen trust, and promote equality, diversity, and inclusion in everything we do. From organising events and outreach initiatives to supporting our fire crews and teams with meaningful engagement activities, you’ll help ensure that all communities have access to the information and opportunities they need to stay safe and thrive.
This is an exciting opportunity to make a tangible impact, helping us connect more effectively with the people we serve and ensuring that our organisation reflects and supports the diverse communities of Cambridgeshire and Peterborough.
About you:
We welcome applications from all backgrounds and experiences, and the ideal person will have relevant experience in a public engagement or public facing role. They will also have:
- Proven experience in building and maintaining professional and collaborative networks.
- Proven track record of working effectively with data sets to analyse and focus campaign work effectively.
- Proven commitment to the principles of inclusion and fairness with awareness of the impact of different cultural backgrounds, values and customs.
- A proven ability to think creatively and work collaboratively to achieve positive outcomes based on clear objectives.
- Good time management and organisation skills to prioritise work and manage expectations.
- Excellent communication skills, with a proven ability to communicate and engage effectively with diverse audiences.
- Excellent people skills, with proud track record of establishing and maintaining effective working relationships.
- Proven ability to build professional and collaborative networks with community leaders, groups and partner organisation colleagues.
- A high level of self-motivation and energy to drive own workload and achieve desired outcomes.
- Good working knowledge of Microsoft 365 - Word, Excel, Powerpoint and Outlook, and ideally Sharepoint.
Why choose CFRS?
At CFRS, our people are our greatest strength. We take pride in our culture of inclusivity, collaboration, and professional development.
A Service that values you:
94% of our employees care about the future of CFRS
88% are proud to work for CFRS
78% would recommend CFRS as a great place to work
A culture that inspires and motivates:
81% our people would still like to be working here in two years’ time
83% feel motivated to give their best every day
82% are satisfied with CFRS as an employer
Opportunities for growth – whether it’s learning new technologies, supporting projects, or gaining industry certifications, we support professional development every step of the way.
A culture of innovation and inclusion – we foster an environment where your ideas matter, and where every individual is valued, included, and empowered to excel.
Working life at Cambridgeshire Fire and Rescue Service
- Career progression & specialist training – Whether you want to develop new skills, gain qualifications, or advance into leadership, we’ll give you the opportunities to grow.
- Health & wellbeing support – Your wellbeing matters. We provide access to mental health resources, an Employee Assistance Programme, and occupational health services to support you throughout your career.
- A culture of inclusion & belonging – We don’t expect you to fit a mould—we want you to bring your whole self to the job.
- As a Disability Confident and Menopause Friendly Accredited employer, we’re committed to creating a diverse and inclusive workplace, with inclusion ambassadors and networks in place to champion every member of our team.
About the rewards and benefits we offer
- 28 days annual leave (plus bank holidays), increasing with long service
- Competitive pension scheme
- Family-friendly policies, including flexible working
- Hybrid working options
- Free on-site parking (site-specific)
- Access to Blue Light discounts at hundreds of retailers and events
How to apply
To apply for this opportunity please review the Recruitment Pack, complete an EDI Form and send your CV and covering Letter (detailing your suitability for the role in line with the person specification held in the recruitment pack) to recruitment@cambsfire.gov.uk
*Please note any CVs submitted without a covering letter will not be considered.
Closing Date: 12noon Wednesday 19th November 2025